Cargo Safety & Protection
A move is one of the few times you hand your whole home over to strangers. We take that responsibility seriously.
What exactly is insured
Every AB Metaforiki job is covered by an insurance policy that protects your cargo against:
- Damage during loading, transport or unloading.
- Vehicle accidents along the route.
- Fire or natural disasters during transport.
- Theft of the vehicle or the cargo.
Before signing the transport contract we give you the insurance details and coverage limits. For very high-value items (antiques, artwork, safes) we suggest extra insurance after a check.
How we protect the cargo in practice
Insurance is the safety net — but our real goal is that we never need it. That's why:
- We check every item before packing and note any existing damage.
- We use materials suited to each category (glass, wood, metal, electronics).
- We tie down the load inside the truck with straps fixed to anchor points.
- We protect floors and walls in both the old and the new place with blankets and cardboard.
- We line the inside of the elevator so the panel doesn't get damaged.
Transparency at every stage
Before the agreement is signed, you know:
- Which insurance carrier covers your cargo.
- The coverage limits per incident.
- Which types of items are not covered by the standard policy.
- How to file a damage claim and what process follows.
Prevention first
Experience shows that 90% of damages happen in four categories: TVs, mirrors, kitchen glassware and marble table tops. We spend extra time packing these — because we know it pays off.
What we do if something happens
If, despite all care, damage occurs, we record it on the spot, tell you right away and follow the claims process in the insurance policy. We don't disappear and we don't look for excuses.